Programming

SATURDAY, OCTOBER 4

9:00 a.m.Departure by bus from Hotel Delta Québec
690 Boul René Lévesque E
10:00Tours of a combination cemetery-and-funeral-parlour (Cimetière Mont Marie in Lévis)

Lecture:
How cooperatives and cemeteries can work together


Garry Lavoie, executive director of the Coopérative funéraire des Deux Rives (Quebec)
12 p.m.Lunch
Courtesy of the Coopérative funéraire des Deux Rives
2:00Tour of the historic Maison Alphonse-Desjardins, home of the man who founded the Caisse populaire de Lévis in 1900. Come and experience the early days of the Quebec cooperative movement.

Funeral cooperatives and mutual enterprises in the world: profile of the situation


Alain Leclerc, Executive director of the Federation of Funeral Cooperatives of Québec (Canada)
EveningFree

SUNDAY, OCTOBER 5

8:30 a.m.Reception
9:15Opening


Réjean Laflamme, President of the Federation of Funeral Cooperatives of Québec (Canada)
9:30The network of cooperatives offering funeral services in Great Britain


Simon Fisher, Group General Manager, Midcounties Co operative Funeral Service
10:15Break
10:30Round table:
Cooperatives and private funeral companies: competitors or partners?


Simon Fisher, Group General Manager, Midcounties Co operative Funeral Service and current president of the National Association of Funeral Directors (UK)


Nora Menkin, Managing Funeral Director, People’s Memorial Funeral Cooperative (USA)

Monica Patricia Angarita, general manager, Los Olivos Association (Colombia)


William Bojorquez. General Manager, SERVIPERU (Peru)
12 p.m.Lunch
1:30Lecture:
The digital revolution and the funeral industry: an overview of the digital services that could well be your competitors of tomorrow


André Bélanger, digital strategy consultant (Quebec-Canada)
2:30Break
2:45Marketing in the funeral industry: how do you promote a funeral service? (presentation on advertising and tools; discussions)


France Denis, communications consultant for the Federation of Funeral Cooperatives of Québec (Canada)
4:00Towards a first funeral cooperative in France


Sabine Le Gonidec, from the Coopérative funéraire de Nantes
4:30A new environmental certification in the funeral industry


John Eric Rolfstad, Vice Président of the Green Burial Council International
6:00Closing
EveningFree

MONDAY, OCTOBER 6

9 a.m.Opening
9:15Blueprint for a Co-operative Decade


Hanan El-Youssef, Strategy Manager, International Co-operative Alliance
9:45The ICA’s consumer co-operatives committee


Todor Ivanov, Secretary General of the European Community of Consumer Cooperatives
10:15Break
10:30Round table:
Buying funeral services in advance: winning strategies


Nora Menkin, Managing Funeral Director, People’s Memorial Funeral Cooperative (USA)

Monica Patricia Angarita, General Manager, Los Olivos Association (Colombia)
12 p.m.Lunch
1:30Round table:
Industry trends: what will be the new needs and opportunities for cooperatives?


Nora Menkin, Managing Funeral Director, People’s Memorial Funeral Cooperative (USA)


Simon Fisher, Group General Manager, Midcounties Co operative Funeral Service


Alain Leclerc, Executive director of the Federation of Funeral Cooperatives of Québec (Canada)
2:45Break
3:00Plenary session:
The challenges facing funeral cooperatives and mutual enterprises in the years ahead


Michel Lafleur, President of the Coopérative funéraire de l'Estrie
3:30Closing